Frequently asked questions

Questions & Answers

OMMUNITY-DRIVEN FAQ'S

Before you send us a message, take a look among our general queries FAQ's.

Let us give you some general answers...

HOW CAN I TRACK MY ORDER?

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the tracking information provided to track your package via the track your order page.


WHAT ARE THE SHIPPING AND DELIVERY TIMES?

We ship directly from multiple warehouses as soon as the order is processed. Delivery time may vary depending on warehouse location. Once your order is processed, it is shipped and delivery takes between 5 and 12 working days, including tracking!

If we experience a high volume of orders, shipments may be delayed by a few days. Therefore, please allow extra transit time for delivery. In rare cases of significant delays, we will contact you by email.


WHAT IS OUR RETURN POLICY

We use a return period of30 daysduring which the customer may return his or her package without giving any reason. These 30 days start when the packageis received.Please note that the return shipment must be sent back to us within these 30 days.

Return conditions:All returned items must be unworn and in pristine condition with all the tags still attached.

To initiate a return you can contact us via our Contact Us page, your refund will automatically be processed once the order is received in our warehouse.

Shipping costs are not refundable.


HOW CAN I RETURN SOMETHING?

Making a return is easy! Here’s what you need to do:

  1. Go to our Contact page and send us a message within 30 days of receiving your order, indicating which product(s) you wish to return or exchange.
  2. Our team will promptly provide you with return instructions.
  3. Follow the provided instructions to complete the return process.

WHAT PAYMENT METHODS CAN I USE?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay.

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.